Refund & Cancellation Policy

At Vedanta Solution, we strive to deliver high-quality IT services and customer satisfaction. As our services involve customized digital work and resource allocation, refunds are governed by the policy outlined below.

1. Refund Eligibility

Refunds are considered only under specific circumstances and at the sole discretion of Vedanta Solution.

• Refund requests must be raised within 7 working days from the date of payment.
• No refund shall be applicable once project work has commenced.
• No refunds will be issued for services already delivered or milestones completed.

2. Non-Refundable Services

The following services are strictly non-refundable:

• Customized software or web development services.
• Consultation fees, discovery sessions, and strategy calls.
• Hourly-based services once hours are utilized.
• Third-party services, licenses, or subscriptions purchased on behalf of the client.

3. Cancellation Policy

Clients may request cancellation of services by providing written notice. Cancellation requests will be reviewed based on the current project stage.

• Cancellation before project start may be eligible for partial refund.
• Cancellation after project initiation will not qualify for any refund.
• Any completed work up to the cancellation date will be billed accordingly.

4. Refund Process

If a refund request is approved, the refund will be processed through the original payment method used during the transaction.

• Approved refunds will be processed within 7–10 business days.
• Processing times may vary depending on the payment gateway or bank.
• Transaction charges, if any, are non-refundable.

5. Project Delays & Force Majeure

Vedanta Solution shall not be held responsible for delays caused by factors beyond reasonable control, including but not limited to technical issues, client delays, natural disasters, or regulatory changes.

6. Policy Modifications

Vedanta Solution reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

7. Contact Us

For any refund or cancellation-related queries, please contact us via the details provided on our Contact page. Our support team will assist you at the earliest.